FAQ

Frequently Asked Questions

1. Where does Dani Legacy deliver?

We currently deliver across Pakistan.

2. Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is available on eligible orders across Pakistan.

3. How long will my order take to arrive?

Delivery times may vary depending on the product, your location, supplier, and courier service. Estimated delivery information may be provided during order confirmation.

4. Is delivery free?

Yes. We currently offer free delivery across Pakistan on eligible orders.

5. How can I place an order?

Simply select the product you want, add it to your cart, proceed to checkout, and provide your correct contact and delivery information.

For Cash on Delivery orders, you may be contacted to confirm your order before it is dispatched.

6. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once your order has been processed or dispatched.

7. Can I return a product?

Returns may be accepted for eligible issues such as receiving a damaged, defective, or incorrect product.

Please review our Return & Refund Policy for the complete requirements.

8. Do I need to record an unboxing video?

Yes. If you receive a damaged, defective, missing, or incorrect product and wish to request a return, replacement, or refund, you must record a clear, continuous video while opening the package.

The video should show the package before opening, the opening process, and the product received.

Claims without sufficient unboxing evidence may not be eligible for a return, replacement, or refund.

9. What should I do if I receive the wrong or damaged product?

Please contact us within 48 hours of receiving your order.

Provide your order number, a clear description of the issue, the required unboxing video, and photos of the product if applicable.

We will review your request and provide further instructions.

10. Can I return an item if I simply change my mind?

We currently do not accept returns or refunds simply because a customer has changed their mind or no longer wants the product.

11. How can I contact Dani Legacy?

You can contact us through our Contact Us page or email us at:

an5628534@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

12. Are the products shown on the website always available?

Product availability can change. If a product becomes unavailable after you place an order, we may contact you and provide an appropriate solution.

13. What if I entered the wrong delivery address or phone number?

Please contact us as soon as possible if you notice an error in your order information.

We may not be able to change the information once an order has been processed or dispatched. Dani Legacy is not responsible for delivery problems caused by incorrect information provided by the customer.

14. Are product colors and appearance exactly as shown?

We make reasonable efforts to display products accurately. However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and the actual product.

15. Where can I find your store policies?

You can find our policies through the links in the website footer, including:

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

If you have a question that isn't answered here, please contact us at an5628534@gmail.com.